Privacy Policy

1. Introduction

Marzipan Media (ABN 61 181 193 114) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Name and contact details (email, phone)
• Organisation name and role
• Information provided in enquiry forms or diagnosis requests
• Payment details (processed securely via third-party processors)
• Website usage data collected via analytics tools

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you request
• Send you relevant updates, insights, or resources (with your consent)
• Improve our services and website
• Comply with legal obligations

4. Information Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in operating our website and business (such as email and analytics platforms), under strict confidentiality agreements. We may also disclose information where required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Data is stored on secure, reputable platforms. Payment information is never stored on our systems and is processed by PCI-compliant third parties.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

7. Cookies & Analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors interact with our site. You can disable cookies in your browser settings, though this may affect site functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Contact Us

For privacy-related queries or to exercise your rights, please contact us at ben@marzipan.com.au. We will respond within 30 days.