About Marzipan
Digital partners who stay.
We work with legal services, arts organisations, nonprofits, and mission-driven businesses across Australia — building websites and visibility systems that hold up over time, not just at launch.
Start with a DiagnosisOur mission
Technology in service of trust.
High-trust organisations — legal aid centres, cultural institutions, mental health services, advocacy groups — face a specific challenge: their digital presence has to be reliable, accessible, and credible without consuming resources that should go to their mission.
We exist to solve that problem. Not with flashy campaigns or growth hacking, but with careful, sustained work that makes your digital presence an asset rather than a liability.
We work with organisations where reputation is everything — and we take that seriously. That means sustainable practices, plain-English communication, and long-term partnerships rather than project-to-project transactions.
Our approach
Most agencies sell projects.
We take responsibility.
Four principles that guide everything we do.
Stewardship, not projects
Projects end. Websites don't. We stay accountable for outcomes, not just outputs — monitoring, updating, and improving long after the build.
Diagnosis before action
We never recommend rebuilding without first understanding exactly what you're dealing with. A proper assessment prevents expensive mistakes.
Ongoing care, not growth hacks
Quiet, consistent work: accessibility compliance, security patches, performance monitoring. The kind of work that prevents problems before they happen.
Long-term partnership
We've worked with cultural institutions and community organisations for over a decade. Relationships built on trust, not transaction.
Common questions
Frequently asked
What does 'Digital Stewardship' actually mean?
Digital Stewardship is ongoing, accountable care for your organisation's digital presence. Unlike project-based work that ends at handover, stewardship means we stay responsible for outcomes — security monitoring, compliance updates, performance optimisation, and strategic guidance. It's the difference between hiring a contractor and having a trusted partner who understands your mission.
Who is Marzipan best suited for?
We work with high-trust organisations where reputation matters: legal services, cultural institutions, mental health providers, community organisations, and mission-driven nonprofits. If your website is often the first point of contact for vulnerable people seeking help, and you need it to work reliably without consuming internal resources, we're a good fit.
What's included in a Digital Capacity Diagnosis?
A comprehensive assessment of your technical infrastructure, security posture, accessibility compliance, and operational capacity. You receive a board-ready report in plain English with a traffic-light matrix showing what's working, what's at risk, and what needs attention — plus a 12-month roadmap.
How does the Stewardship Program differ from a retainer?
Traditional retainers are buckets of hours. Stewardship is accountability for outcomes. We monitor security, maintain compliance, handle updates, and provide strategic guidance — not just respond when you call. You're not buying time; you're buying peace of mind.
How do you work with organisations outside Sydney?
While we're based in Sydney, we work with organisations across Australia. Our processes are designed for remote collaboration with clear communication and structured delivery. The relationship typically begins with a Digital Capacity Diagnosis, which can be conducted entirely remotely.
What if we already have a website that's mostly working?
Many organisations come to us with functional websites that have accumulated technical debt, security gaps, or compliance issues. A diagnosis helps identify what's actually at risk versus what's simply outdated. Often, careful stewardship is more valuable than a complete rebuild.
Ready to work together?
Start with a Digital Capacity Diagnosis — no commitment required, just clarity.