Digital Capacity Diagnosis
When someone needs you, they should be able to find you.
A structured, independent review of your website, accessibility, search visibility and governance risk — designed for organisations whose work carries public trust.
Your leadership team receives clear, board-ready findings on where your digital infrastructure supports your mission, where it creates risk, and what to prioritise next.
An independent assessment. Not a sales process.
The Diagnosis stands alone. You are free to implement recommendations internally, with an existing provider, or with us. No obligation beyond this engagement.
Three-Pillar Assessment
Security, accessibility, and compliance: a structured assessment
Each pillar is assessed independently and presented in plain English — written for leadership, not developers.
Infrastructure & Stability
We assess the foundations your digital presence depends on: hosting resilience, platform currency, security posture and integration reliability.
Outcome
A clear Red / Amber / Green assessment of infrastructure risk, with prioritised recommendations for stabilisation.
Operational Friction
We examine how your website supports — or silently obstructs — day-to-day operations: content workflows, staff capability, and service delivery pathways.
Outcome
A practical map of where time, clarity and capability are being lost to manual workarounds, brittle systems, or unclear ownership.
Governance & Compliance Exposure
We review the areas where digital decisions carry institutional weight: accessibility obligations (WCAG), data privacy posture, and public trust signals.
Outcome
A prioritised compliance roadmap aligned to your regulatory obligations and organisational values.
Who it's for
Built for high-trust organisations
- Community legal centres and advocacy organisations
- Cultural institutions and arts organisations
- Mental health and disability service providers
- Nonprofits and charities with public-facing websites
- Mission-driven businesses under regulatory oversight
If your website is often the first point of contact for vulnerable people seeking help — or if digital failure would damage your reputation or funding — a Diagnosis is the responsible place to start.
Engagement terms
A standalone engagement. No obligation.
The Diagnosis is an independent assessment. You are free to take the report to your internal team, an existing provider, or another agency entirely.
Digital Capacity Diagnosis
$1,500 + GST
Delivered within 10 business days
Fee is credited in full toward any subsequent engagement.
Includes
- Three-pillar infrastructure assessment
- Board-ready executive summary
- 12-month stabilisation roadmap
- Prioritised investment guidance
We'll arrange a brief conversation before engagement begins.
Looking for ongoing digital stewardship after your diagnosis?
Learn about the Stewardship Programme